Inochem Ltd respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, share and protect personal data when you visit inochem.co.uk, contact us, request information, subscribe to marketing communications, download materials, create an account or purchase products or services from us. It also explains how we use cookies and similar technologies.

1. Who we are

Inochem Ltd is the controller responsible for the personal data described in this policy.

Company: Inochem Ltd

Company number: 01790628

Address: 49 Greenways, Over Kellet, Carnforth, LA6 1DE, UK

Email: [email protected]

Telephone: 01524 730551

Please use the contact details above for any questions about this policy or to exercise your data protection rights.

2. The personal data we collect

Depending on how you interact with us, we may collect:

• Identity and business information, such as your name, job title, employer or organisation.

• Contact information, such as your postal address, email address and telephone number.

• Account and transaction information, such as account details, enquiries, quotations, orders, delivery details, invoices and payment status. Payment-card details are processed by our payment provider and are not retained by us in full.

• Communication information, including messages sent through our contact forms, emails, calls, correspondence, complaints and your marketing preferences.

• Technical and usage information, such as your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location, timestamps and cookie identifiers.

• Information supplied when downloading materials, including your email address and any preferences you submit.

Please do not send us special category data (such as health, biometric, racial or ethnic-origin information) or criminal-offence information unless we specifically request it and explain why it is needed.

3. How we collect personal data

We collect personal data:

• directly from you when you contact us, submit a form, subscribe, download materials, open an account, request a quotation or place an order;

• automatically when you use our website, through server logs, cookies and similar technologies;

• from your employer or organisation when it asks us to deal with you as its representative;

• from service providers involved in payments, delivery, website security or technical support; and

• from lawful public sources, such as Companies House and business websites, where appropriate.

4. How and why we use personal data

Where we rely on legitimate interests, we consider whether our use is necessary and balanced against your interests, rights and freedoms. You may ask us for further information about this assessment.

Where we need personal data to perform a contract or comply with the law and you do not provide it, we may be unable to respond fully, supply products or services, or meet our legal obligations.

5. Marketing

We may send marketing where you have consented or where another lawful route permits it. You can withdraw consent or object to direct marketing at any time by using the unsubscribe link in an email or contacting us using the details in section 1. We may keep a minimal suppression record so that we can respect your request. We do not sell your personal data.

6. Who we share personal data with

Where necessary for the purposes above, we may share personal data with:

• website hosting, maintenance, IT, security, analytics, email and cloud-service providers;

• payment processors, banks, credit-reference or fraud-prevention providers where applicable;

• warehouses, manufacturers, suppliers, couriers and logistics providers involved in fulfilling an enquiry or order;

• professional advisers, including accountants, auditors, insurers and legal advisers;

• HM Revenue & Customs, regulators, courts, law-enforcement bodies and other authorities where required by law; and

• a buyer, investor or adviser in connection with a proposed sale, restructuring or transfer of our business or assets.

Service providers acting on our behalf may only use personal data for the agreed purpose and must protect it appropriately.

7. International transfers

Some service providers may process personal data outside the United Kingdom. Where the destination is not covered by UK adequacy regulations, we use an appropriate safeguard where required, such as the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful transfer mechanism. You may contact us for further information about the safeguards relevant to your data.

8. How long we retain personal data

We do not enforce a fixed expiry period on the amount of time we hold your data, keeping it to maintain ongoing commercial and business relationships. However, we strictly honour your right to control your information; we offer full withdrawal of consent and complete deletion of your data immediately upon your request.

• routine website security logs are normally retained for up to 12 months unless needed for investigation; and

• cookie retention periods are listed in section 13.

We may retain information for longer where required by law, a regulator, a product-safety obligation, a dispute or a legal claim. We may retain anonymous information that no longer identifies you.

9. Security

We use appropriate technical and organisational measures designed to protect personal data against accidental loss, misuse, alteration, unauthorised access or disclosure. Access is limited to people and service providers who need it for legitimate purposes. No internet transmission or storage system is completely secure, but we review and improve our measures where appropriate.

10. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights to:

• be informed about how your personal data is used;

• request access to your personal data;

• request correction of inaccurate or incomplete data;

• request erasure of your personal data;

• request restriction of processing;

• object to processing based on legitimate interests and object at any time to direct marketing;

• receive certain data in a portable format;

• withdraw consent at any time, without affecting processing carried out before withdrawal; and

• not be subject to a decision based solely on automated processing that produces legal or similarly significant effects, where applicable.

These rights are not absolute and exemptions may apply. We normally respond within one month. We do not usually charge a fee, although the law permits a reasonable fee or refusal where a request is manifestly unfounded or excessive. We may need to verify your identity before acting on a request.

11. Complaints

Please contact us first if you have concerns so that we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority:

Website: ico.org.uk/make-a-complaint

Telephone: 0303 123 1113

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. About cookies

Cookies are small text files stored on your device when you visit a website. Similar technologies may also store or access information on your device. Some cookies are necessary for the website to work. Other cookies help us understand website use or provide third-party functionality.

We may use the following categories:

• Strictly necessary cookies are required for core functions such as security, session management, forms and remembering your cookie choice. They cannot be switched off through our cookie controls.

• Analytics cookies help us understand how visitors use the website. We use them only where you have consented, unless a specific legal exemption applies.

• Functional cookies support optional features or third-party services. Where legally required, they are used only with your consent.

• Marketing cookies may be used to measure campaigns or tailor advertising. They are used only with your consent.

Analytics, functional and marketing cookies that require consent must not be set before you make a choice. Refusing optional cookies should not prevent the essential parts of the website from working.

13. Cookies used on this website

Cookie names and durations can change when website services are updated. Google’s use of data is explained in its Privacy Policy.

14. Managing cookies

You can block or delete cookies through your browser settings. Most browsers allow you to view, remove or restrict cookies for individual websites. Blocking strictly necessary cookies may prevent parts of the website, including forms or account features, from working correctly.

15. Third-party links

Our website may link to websites operated by other organisations. We do not control those websites and this policy does not apply to them. Please read their privacy information before providing personal data.

16. Children

Our website and products are intended for business and professional users and are not directed at children. We do not knowingly collect personal data from children through the website.

17. Changes to this policy

We may update this policy when our processing, services or legal obligations change. The latest version will be published on this page with its revision date. Where a change materially affects how we use personal data, we will take reasonable steps to bring it to the attention of affected individuals.